Pew Research poll shows Americans widely use AI chatbots but hold mostly negative views on future impact. Only 16% expect AI to benefit society in next 20 years, while 40% predict harm and 31% fear personal downsides.
- Pew poll finds 49% of Americans have used AI chatbots like ChatGPT.
- Usage jumped from 33% in 2024 with a quarter now using them daily.
- Only 16% expect AI to benefit society over next 20 years.
- 40% predict overall harm and 31% fear personal downsides.
- Concerns center on job losses, privacy risks, rapid development, and uneven benefits.
- Divide shows growing skepticism even as daily use spreads across demographics.
- Backlash reflects fears over AI replacing workers and eroding human roles.
Pew Research Center report on Americans and AI 2026: https://www.pewresearch.org/internet/2026/06/17/americans-and-ai-2026-chatbots-smart-devices-and-views-on-impact/
Forbes coverage of Pew AI poll: https://www.forbes.com/sites/anishasircar/2026/06/22/americans-use-ai-more-but-trust-it-less-research-finds/