US consumers disputed 105 million credit card charges worth $11 billion in 2023.

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According to The Wall Street Journal, U.S. consumers disputed approximately 105 million charges with credit card issuers last year, amounting to an estimated $11 billion. This represents a significant increase from the $7.2 billion disputed in 2019. The rise in disputes highlights consumers’ growing awareness of their rights, as federal law allows cardholders to challenge billing errors, unauthorized charges, and defective or undelivered productsAdditionally, a substantial portion of these disputes—up to 75%—falls under the category of “friendly fraud,” where cardholders intentionally dispute legitimate chargesTo address this, both Visa and Mastercard have updated their policies to help merchants handle friendly fraud more effectivelyIf you encounter any questionable charges, consider reaching out to your credit card issuer promptly to initiate the dispute process.

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