UnitedHealthcare blocks surgery with mystery doctor no paperwork no answers. Surgeon demands explanation gets stonewalled by nameless review team

American surgeon records herself doing a “peer to peer” call with UnitedHealthcare trying to get a patients surgery approved

– UnitedHealthcare refuses to give any of their doctors names who makes decisions
– The doctor doesn’t specialize in surgery that’s being requested
– She asks for the determination paperwork of how UnitedHealthcare determined the patient shouldn’t get the surgery, UnitedHealthcare won’t provide that information
– UnitedHealthcare tells the surgeon to do an “internal appeal” but won’t provide any details on their determination

So to recap: UnitedHealthcare denies patients, their surgeon calls and can’t get a name, a specialty, or any details whatsoever regarding the denial

This is the state of American Healthcare