Curtis Murrah says he’d been a loyal customer with USAA for 28 years — until his wife rang him up one day saying she couldn’t make their mortgage payment because there wasn’t any money in their account.
Murrah, who’s based in Georgia, says he took a closer look at his accounts and discovered someone was making deposits in and out of his accounts.
“It was like they were playing mind games,” he told News 4 San Antonio. “They would deposit $9,800 then turn right around and withdraw $9,800. They would deposit $4,000, turn right around and withdrew it.”
Murrah contacted USAA and convinced the institution to conduct an investigation — but USAA allegedly told him there was no evidence of fraud, despite a $14,174 loss across two of his accounts, including his emergency savings. Then, the bank unexpectedly closed his account.
“The transactions were taking place in totally different states, they could see everything,” Murrah said. “They knew it wasn’t me, but for some reason they said it wasn’t fraud.”