https://apnews.com/article/ring-doorbell-camera-settlement-ftc-payments-658a3bae14c4744cf449932099dc4404
https://www.ftc.gov/news-events/news/press-releases/2024/04/ftc-sends-refunds-ring-customers-stemming-2023-settlement-over-charges-company-failed-block?utm_source=govdelivery
https://www.ftc.gov/enforcement/recent-ftc-cases-resulting-refunds/refund-programs-frequently-asked-questions
In a 2023 complaint, the FTC accused the doorbell camera and home security provider of allowing its employees and contractors to access customers’ private videos. Ring allegedly used such footage to train algorithms without consent, among other purposes. Ring was also charged with failing to implement key security protections, which enabled hackers to take control of customers’ accounts, cameras and videos. This led to “egregious violations of users’ privacy,” the FTC noted.
The resulting settlement required Ring to delete content that was found to be unlawfully obtained, establish stronger security protections and pay a hefty fine. The FTC says that it’s now using much of that money to refund eligible Ring customers. According to a Tuesday notice, the FTC is sending 117,044 PayPal payments to impacted consumers who had certain types of Ring devices — including indoor cameras — during the timeframes that the regulators allege unauthorized access took place. Eligible customers will need to redeem these payments within 30 days, according to the FTC — which added that consumers can contact this case’s refund administrator, Rust Consulting, or visit the FTC’s FAQ page on refunds for more information about the process.
AC