McDonald’s finds itself grappling with a significant crisis as a widespread IT outage disrupts operations across multiple countries, leaving customers stranded and frustrated.
Since approximately 3:10 PM, internal systems have remained offline, plunging stores into uncertainty about when service will resume or the root cause of the blackout. The severity of the situation has forced some outlets to shutter completely, while others struggle to accept only cash payments due to EFTPOS failures.
The outage’s ripple effects extend further as the MyMaccas app also grinds to a halt, leaving customers unable to place orders digitally. Speculation runs rife on social media, with unconfirmed rumors circulating about potential hacking incidents.
As McDonald’s works to rectify the issue, the impact on customers and the company’s reputation looms large. With operations disrupted on such a scale, restoring normalcy becomes an urgent priority, demanding swift action and transparent communication.
BREAKING: McDonald's has been hit by a system failure in Australia, Japan, Hong Kong and the UK, with many stores forced to close and online ordering suspended, CNN reports t.co/fT3qYYETCe
— Insider Paper (@TheInsiderPaper) March 15, 2024