https://www.youtube.com/watch?v=qxlEHZ5AAd8
Sarah Torres was already in tears before our interview started — a sign of the severe stress she’s been under the last several weeks.
She and her husband, Ruben, own Craft30 bar on Michigan Avenue in Sheboygan. Although Sarah wasn’t sure about going into the tavern business at first, she’s come to appreciate it and love the loyal customers.
But lately the bar has been more than she can handle, likely because more than $16,000 is missing from their business bank account.
“It’s been kind of a nightmare. It’s been a runaround of this email, this email, this phone call, this person,” Sarah vented.
The point-of-sale (POS) system that the Torreses have used since they started Craft30, handles credit card transactions. The couple receives regular installments of their digital sales and tips — that is until July 23.
After several phone calls to the POS company, they came to the realization that something was truly wrong.
The Torreses confirmed with their bank that the credit card deposits were not sent to their account but to a man’s in Manitowoc. They followed up with the POS service which Sarah and Ruben allege did not take responsibility for the error and gave them no solutions in return.
“[We are] baffled, completely and totally baffled,” Ruben expressed. “Nobody has a reason or an explanation.”