The Vancouver couple both left reviews about a bad experience with a roofing company and were later served with a lawsuit over those reviews. When Autumn Knepper and Adam Marsh’s roof started to leak at their Vancouver home a few months ago, their landlord sent over Executive Roof Services (ERS) to check it out.
An employee came, looked in the attic and said there were a few spots to fix.
“I asked him about a timeline about when this might get finished. He told me to call the office the next day,” said Knepper.
Knepper said she called the office and talked with the receptionist, who she said was rude from the time she answered the phone.
“She refused to give me any information. She said I would have to get it from the landlord. I asked to speak with the manager and she laughed at me. She told me I was verbally abusing her and that she was the office manager. She hung up on me,” said Knepper.
Marsh said he called ERS and had a similar bad experience with the woman who answered the phone. The couple each wrote a one-star Google review detailing their experience with the receptionist.
A Washington being sued for more than $100,000 after leaving one-star reviews has found an attorney to work with them. Cristin Severance has the update.
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