Prior to the pandemic, less than 2% of callers were asking for utility assistance, but in the last year that percentage has grown to 8.2%, according to Eden I&R data. Oakland made up 40% of the calls to 211, with Black and Latino individuals and single parents making up the majority of the callers. Female callers made up over double that of male callers and most ranged from 25 to 64 years old.
The cost of living is growing as millions of California customers will soon start to see the effects of PG&E raising their rates after a case ruling that will hike up monthly utility bills and ultimately raise the cost of living for struggling residents.
The California Public Utilities Commission (CPUC) agreed in November to a request by the electric company for $13.5 billion for wildfire system enhancement and undergrounding, vegetation management, and capacity upgrades.
Starting Jan. 1, residents will see a nearly $33 increase in their upcoming electric and natural gas bill.
Mark Toney, Executive Director of The Utility Reform Network (TURN), an advocacy group, said that low-income families would be most affected by the change.