One of the largest online used car dealers in the country just closed, and this one is in our backyard. Houston-based Vroom, that took over Texas Direct Auto in 2015, is no longer selling cars. But, it’s not a clean closure. Customers still have a lot of questions. Investigator Amy Davis is getting answers.
Some people were in the middle of buying cars when Vroom announced last week it was ‘winding down operations.’ Other customers want to know about outstanding paperwork and warranties. Even when they were open our investigations have shown customer service was not great. If you need to reach someone for an outstanding issue, you better move quickly.
Store closed signs up at Vroom in Stafford
The signs at Vroom, formerly Texas Direct Auto in Stafford, say the store is closed. But we found their lot full of vehicles.