A California couple was dropped from their home insurance plan last month because of a satellite photo of ‘moss’ on their roof – but the owners said it was just solar panels.
The Colemans, who live in the Bay Area suburb of Fairfield, got a letter in the mail from Liberty Mutual telling them that their policy wouldn’t be renewed after September 5, 2024.
The reason given was the ‘condition of the property.’ The 112-year-old insurer claimed the roof had algae, mildew, mold and/or moss ‘that negatively impacts’ its structural integrity.
Liberty Mutual provided a satellite photo in their message to the Colemans, and the couple was shocked to learn that their insurer of 20 years appeared to confuse moss with the solar panels on their roof.
‘I wasn’t sure from the picture that they sent what specific area they were talking about,’ Janice Coleman told CBS 13, before explaining that the three rectangular black spots on her roof were in fact solar panels.