AirBnB host wants $3,000 to replace a couch…
byu/Vegetable_Earth_1319 inmildlyinfuriating
Hi all,
I recently stayed at an AirBnB with some friends as an unofficial memorial for a friend who had passed away. We had more guests there than we were authorized, but nothing wild. Unfortunately, I spilled some sauce on one of the couches. I offered to pay the host for her time and efforts to clean it. I didn’t think much else would come of this. Stains can be removed.
She asked me to send her $1,100 for a new couch outside of the app, saying the stain couldn’t be removed and the fabric has been discontinued by the manufacturer. She said she didn’t want to “ruin my rating” with a damage claim on AirBnb. The original couch is allegedly $2,500.
She called and texted several times over the span of 2 weeks asking for the money, saying she needed it in 3 days, as that was when her next guest was due to arrive. I responded and told her l’d prefer to handle this over the app and make an official damage claim. She said “Oh, ok, sorry we couldn’t get it figured out.”
Next thing I know, she’s made a damage claim on AirBnB requesting $3,000 to replace not one, but BOTH of the couches, as they are a matching set. It seems like she’s extorting me for more money and is upset I wouldn’t send her money outside of the app.
Does anyone have experience with AirBnB damage claims? I’m sure I won’t be responsible to pay fo both couches, but l’m panicking a little! Please help
Here are pics of the stain !